As a Security Guard, you will be a vital member of the venue team, ensuring a safe and welcoming environment for all visitors. You will provide a high-visibility presence to deter illegal actions while maintaining a strong focus on exceptional customer service and guest well-being.

• Safety & Vigilance: Maintain high-visibility presence, conduct pre-event sweeps, and monitor crowd activity to proactively address safety hazards or disturbances.
• Conflict Resolution: Intervene and de-escalate situations involving disruptive patrons using tact, professionalism, and expert de-escalation techniques.
• Access Control: Verify credentials at access points (stage, VIP, restricted zones) and perform bag checks or pat-downs in accordance with venue policy.
• Guest Assistance: Manage queues, control traffic flow, and provide clear directions to ensure a smooth and secure experience for all attendees.
• Documentation: Write detailed incident reports and communicate effectively with management and emergency services as needed.

• Must be 18 years of age or older and possess a valid California Guard Card (BSIS).
• Proven experience in high-traffic environments with excellent conflict resolution and de-escalation skills.
• Ability to stand and walk for extended periods and perform physical duties such as crowd management.
• Must be available to work evening and weekend hours, including holidays, based on the seasonal event schedule.

As a member of the Parking & Traffic Staff, you will be a vital member of the venue team, ensuring a safe and organized arrival and departure for all visitors. You will maintain a strong focus on exceptional customer service and guest well-being while managing the flow of traffic and guest access.

• Parking Management: Greet and park guests in designated areas efficiently to maximize venue capacity and ensure safety.
• Ticket & Access Control: Scan and verify guest tickets accurately using handheld scanners during the entry process.
• Transportation Coordination: Manage the shuttle service from the BART station, assisting guests with boarding and providing clear information.
• Traffic Control: Control traffic flow during ingress and egress to ensure a smooth and secure experience for all attendees.
• Customer Service: Provide clear directions and friendly assistance to guests to ensure high satisfaction throughout their visit.

• Must be 18 years of age or older.
• Prior experience in parking or traffic control in high-traffic environments is preferred.
• Ability to stand and walk for extended periods in an outdoor environment and perform physical duties.
• Must be available to work evening and weekend hours, including holidays, based on the seasonal event schedule.

As a Box Office Attendant, you will be the first point of contact for our guests, serving as a critical member of the Front of House (FOH) team. You will support the Box Office Manager in executing seamless ticketing operations and ensuring every guest begins their evening with a positive experience.

• Ticket Operations: Facilitate nightly operations including ticket sales, Will Call management, and ticket scanning during events.
• Customer Service: Deliver exceptional service to all guests and work proactively to resolve any ticketing or seating issues that arise.
• Financial Integrity: Adhere to the venue's cash handling policies and procedures to ensure accurate daily reconciliations.
• Technical Proficiency: Utilize Ticketmaster software (TM1 suite) for sales and entry management.
• Guest Navigation: Assist ushers and FOH staff in guiding guests to their seats and providing venue information.

• Prior experience as a Box Office representative or in a similar customer-facing role is preferred.
• Familiarity with Ticketmaster Host or the TM1 product suite (TM1 Entry, TM1 Sales) is highly desirable.
• Strong communication skills and the ability to maintain professionalism under pressure in a fast-paced event environment.
• Must be available to work evening and weekend hours, including holidays, based on the seasonal event schedule.

As a member of the Concessions Staff, you will be responsible for preparing and serving food and drinks to our guests. Since all concessions are handled in-house, you will play a key role in providing high-quality service and maintaining venue standards in a fast-paced, outdoor environment.

• Service Excellence: Prepare and serve food and beverages efficiently while providing friendly and professional customer service.
• POS Operation: Process guest transactions accurately using the Toast POS system for food and beverage orders.
• Inventory & Maintenance: Restock supplies, maintain clean workstations, and ensure compliance with health and safety regulations.
• Sales & Hawking: Actively sell and serve items to guests throughout the venue, including in-seat service for specific sections.

• Must possess valid state-required alcohol serving certifications (e.g., LEAD or RBS).
• Prior experience in food and beverage service is preferred; experience with the Toast POS system is highly desirable.
• Ability to stand and walk for extended periods in an outdoor environment and perform physical duties.
• Must be available to work evening and weekend hours, including holidays, based on the seasonal event schedule.

As a Guest Services Representative, you will be the primary point of contact for patrons, dedicated to delivering an exceptional customer experience. You will be responsible for providing a welcoming and informative presence while ensuring the smooth and efficient flow of guests throughout the venue.

• Ticket & Access Control: Greet guests warmly, scan and verify tickets using handheld scanners, and ensure only valid ticket holders enter the venue.
• Guest Direction & Ushering: Direct patrons to their assigned seats or general admission areas and assist guests with venue navigation (restrooms, concessions, exits).
• Customer Experience: Maintain a strong focus on exceptional customer service, staff information booths, answer general guest questions, and provide venue information as necessary.
• Venue Operations: Manage queues, control traffic flow, and assist guests with special needs or mobility challenges.

• Must be eligible to legally work in the state of California.
• Strong verbal communication and interpersonal skills, with a proven track record in a customer-facing role.
• Ability to stand and walk for extended periods in an outdoor environment.
• Must be available to work evening and weekend hours, including holidays, based on the seasonal event schedule.